Update on Radio Teleswitching Project and latest FAQs

Following our previous roundtable session and FAQ document on the implications of the planned shutdown of the Radio Teleswitch Service, Energy UK have now provided a further update and revised FAQs. 

The preparations to close down the Radio Teleswitching Service (RTS) have been progressing and conversations are ongoing to extend the current deadline of 31 March 2024 by a further 12-18 months with Energy UK looking at how this could be done on a gradual basis.  

In the meantime, it is important that consumers who rely on RTS meters for their electricity supply have a smart meter upgrade as soon as possible and they should contact their supplier to discuss when this will be available. Some suppliers have already started to contact their RTS customers to arrange a meter upgrade appointment while others will be commencing this activity later this year. Solutions for more difficult cases (e.g. areas with connectivity issues or complex heating tariffs) are also being progress to ensure these are in place ahead of the RTS shutdown. 

The full update from Energy UK and FAQs can be downloaded from the right-hand side of this article. 

SFHA will continue to work alongside Energy UK to ensure the transition for restricted meters is properly communicated and managed. If you have any further questions in the meantime, please contact cdove@sfha.co.uk. 

Members can also click here to sign up to SFHA’s Energy and Net Zero forum mailing list and Microsoft Teams channel to keep up to date with the latest developments.