New Radio Teleswitch (RTS) Call to Action launched

Ahead of the closedown of the Radio Teleswitch Service (RTS) - which signals to some types of energy meter when to switch between peak and off-peak rates - Ofgem and Energy UK have launched a new Call to Action to upgrade these meters and protect affected energy users.
A new RTS Taskforce is working in partnership with other cross-industry stakeholders, including consumer groups and housing associations, to achieve the urgent goal of upgrading all RTS meters across Great Britain. SFHA has been involved in discussions to ensure that needs and circumstances of social tenants are taken into account.

It is important to note that it is the responsibility of suppliers to contact all RTS customers to arrange an appointment to switch their RTS meter. However, the Taskforce is also asking for support in engaging with energy consumers.

Customers are being urged to respond to contact from their supplier to avoid any impact on their heating and hot water following 30 June 2025. In most cases, this will be a request to arrange an appointment for a meter upgrade. While SFHA recognises the important role that RSLs can play in helping tenants to engage, we are also urging the Taskforce to recognise the barriers facing tenants in securing appointments and the long waits being experienced.

Further information can be found at Energy sector taskforce unites to tackle Radio Teleswitch challenge | Ofgem