Fixzy Remote Visual Assistance – free demo for SFHA members
Full dedicated training and support will be available throughout the four-week pilot.
SFHA sector associate Fixzy has invited all SFHA members and associates to contact it for a free demonstration of its remote video guidance solution and offers free use of its technology during a four-week pilot.
How Fixzy Works
Unlike traditional web or phone messaging channels that rely on verbal or written interaction to explain a situation or requirement, Fixzy visual assistance places an expert or support executive virtually in the room making the process of situation assessment and often, resolution, quick and easy. It can also be used as a tool for field staff who need to capture information while present at the job. This remote + field solution provides auditability across every stage of interaction whether that be remote or physical.
What is Fixzy?
Fixzy is a cloud-based solution that has been developed with the challenges faced by Housing Associations, Landlords, Tenants, and Contractors at the core of its usability and functionality. The platform, comprised of user and field apps for smartphone or tablet plus a desktop administration hub for customer service personnel, it can be deployed as an end-to-end stand-alone or integrated mode. It can also be broken into modules for each of our core components. The platform can also be integrated using APIs and SDK into websites, native apps, and call centres on a white-label basis.
What are the benefits for customer and service provider?
Using augmented reality and computer vision, Fixzy can visually interact, communicate, capture and measure spaces and objects, even producing instant 3D drawings. Such real-time visual data provides better understanding about the actual situation and results in more consistent and accurate decisions, delivering better customer experience, lower operational costs, improved first-time fix rates, more accurate data, as well as real-time visibility of customer demand and supply chain performance.
Product
The remote assistance concept
The global property industry is now embracing digitisation, to both reduce operating costs in a competitive market, but also to meet consumer expectation for mobile digital services. Indeed, Fixzy’s founding belief is that the experience of any engagement from a customer or client requiring help, guidance or physical solutions should not be any different than using any day-to-day digital consumer service product such as Facebook, Zoom, Amazon or eBay.
Fixzy technology in detail
The Fixzy solution is an in-house turnkey development that can be supplied either branded or white-labelled which provides a platform for remote support of both non-technical and technical staff. The platform is more than just remote video assistance, and uses AR, Computer vision, Chat, AI that collectively comprise a complete set of features so our clients and their customers can do more tasks remotely.
The product
Fixzy supports an ‘omni-channel’ approach so technicians can access the service using the most appropriate method (online; video/chat; etc), allowing them to support their client, and seamlessly change communication method part-way through the job as needed.
To allow the platform to augment an clients existing technology portfolio an ‘API’/’SDK ’ has been designed to allow for data to securely and automatically flow across the appropriate platforms and value chain, as below:
1. Fixzy Portal – White labelled solution providing call support initialisation from within a desktop along with fully featured currently/historical job management and reporting. The portal allows full AR enabled video calls - enabling hand gesture support. This means that local hand gestures are reflected within the user’s view, allowing clear instructions of how to turn, press, rotate, flip etc any physical object.
2. Fixzy Field app – Providing all the benefits of the portal via a mobile app, allowing field engineers to access or provide support whilst in the field. Full measurement capabilities allowing the creation of a ‘digital twin.’
3. Client Support – Simple support delivered by text message which provides single click initiation of remote video assistance dynamically via browser or via Fixzy app. Measurement capability allows clients to measure rooms/objects etc.
The data and information that is captured using Fixzy provides full visibility and a detailed audit trail containing video, photo, voice, and transcript information from the opening to closing of every case.
Full dedicated training and support will be available throughout the four-week pilot.
To arrange your free demo contact:
Email: andy@fixzy.co.uk
Phone: 07798 702348